Privacy Policy

Who we are

Our website address is: https://sginstabikes.com

This website is operated by SGInstabikes (SGIB), a Singapore-based brand and online store focused on motorcycle culture and rider-related products.

For privacy-related matters, you may contact us at:

Email: hello@sginstabikes.com

What personal data we collect and why we collect it

We collect personal data to operate our website, fulfil orders, provide customer support, and comply with legal obligations.

The personal data we may collect includes:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order and transaction details
• Any information voluntarily submitted through forms, emails, or user-generated content

We collect this data for the following purposes:

• Processing and fulfilling orders
• Communicating order updates and customer enquiries
• Payment verification and fraud prevention
• Improving our website and services
• Legal, accounting, and regulatory compliance

We do not knowingly collect sensitive personal data such as health-related information.

Personal data may also be generated through technical processes such as cookies, analytics, and server logs.

Comments

When you use the Platform’s community features—including creating an account, posting content, commenting, replying, submitting rides or creating listings—we collect the information you provide, such as your name, email address, username, profile details and submitted content. We may also collect technical information, including your IP address, browser and device information, for authentication, security, abuse prevention and spam detection.

Media

If you upload images or media to the website, you should avoid uploading images with embedded location data (EXIF GPS), as visitors to the website can download and extract any location data from images.

All user-uploaded media may be publicly accessible.

Contact forms

If you contact us via forms or email, we collect the information you provide (such as name, email address, and message content) solely for customer service and support purposes.

We do not use contact form submissions for marketing unless explicit consent is given.

Contact form data may be retained for a reasonable period to resolve enquiries and for record-keeping.

Cookies

This website uses cookies to:

• Enable essential site functionality
• Remember user preferences
• Improve browsing experience

Cookies may be set by our website platform and by third-party services such as analytics providers.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Analytics

We may use analytics tools (such as Google Analytics or similar services) to understand how visitors use our website and to improve performance.

These tools may collect anonymised data such as pages visited, time spent on the site, and device information.

Users may opt out of analytics tracking through browser settings or relevant opt-out mechanisms provided by the analytics service.

Who we share your data with

We may share personal data with trusted third parties only where necessary, including:

• Payment processors (e.g. PayNow, payment gateways)
• Shipping and fulfilment partners
• Website hosting and technical service providers
• Analytics and security service providers

These third parties are required to handle personal data securely and in accordance with their own privacy policies.

We do not sell or trade personal data.

How long we retain your data

We retain personal data only for as long as necessary:

• Contact form submissions: retained for customer service purposes
• Order and transaction records: retained for legal, accounting, and tax obligations
• Technical and analytics data: retained for operational and performance analysis

When data is no longer required, it is securely deleted or anonymised.

What rights you have over your data

You may request to:

• Access personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for certain data uses

Requests can be made by emailing hello@sginstabikes.com.

Where your data is sent

Your data may be processed or stored by third-party service providers outside Singapore, such as web hosting, cloud storage, payment processors, or analytics services.

We take reasonable steps to ensure that such transfers are protected by appropriate safeguards and security measures consistent with applicable data protection standards.

Contact information

For privacy-specific concerns, data access requests, or withdrawal of consent, please contact:

Email: hello@sginstabikes.com

Additional information

How we protect your data

We implement reasonable technical and organisational measures to protect personal data, including:

• Secure hosting environments
• Limited access to personal data
• Use of trusted third-party service providers

However, no method of online transmission is completely secure.

What data breach procedures we have in place

In the event of a data breach, we will take reasonable steps to assess, contain, and mitigate the impact, and notify affected parties where required by law.

What third parties we receive data from

We may receive limited data from third-party services such as payment processors, analytics providers, or shipping partners in the course of fulfilling orders and operating the website.

What automated decision making and/or profiling we do with user data

We do not use personal data for automated decision making or profiling that produces legal or similarly significant effects.

Industry regulatory disclosure requirements

SGInstabikes operates in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

For user-generated content submitted voluntarily by users, SGInstabikes acts as a data intermediary and is not responsible for unauthorised submission of personal data by users.

User-Generated Content Responsibility

Any personal data or content submitted by users is provided at the user’s own discretion and responsibility. Users confirm they have the right and consent to submit such content.

SGInstabikes shall not be held liable for unauthorised or improper submission of personal data by users.